We recently enabled private replies for all users. One of the issues that became apparent was that not all mail services liked the long reply addresses our system was generating. For some users this meant they were unable to reply to emails received.
We have now updated and simplified our reply address format to fix this issue.
Let's say your Mailmask username is bob and you receive an email from [email protected] via your alias [email protected]. Mailmask will generate the following address through which you can reply to Jim:
As you can see the structure is simple to deciper and is essentially:
<sender address with "@" replaced by "__at__">-<alias>-<username>[email protected]
The new reply address structure means you can now also send an email to someone without doing a reply!
For example, if your Mailmask username is bob and you want to send an email to [email protected] and have her reply to you via your alias [email protected], the address you would send to would be:
Mailmask will forward this message to [email protected] just as if it was a normal reply. And when Alice replies her message will go through [email protected] before being forwarded to you. From then on you can continue the conversation as normal via Mailmask.
We hope this new feature gets Mailmask working better for you 😊.